Question 1

Where do you ship from?

Accepted Answer

All orders ship from our warehouse at 1784 Presidential Circle, Snellville, GA 30078. Most US destinations arrive within 2–5 business days.

Question 2

Do you offer trade pricing?

Accepted Answer

Yes. Verified cabinet shops, upholsterers, contractors and interior designers receive tiered wholesale pricing. Contact us with your business details to set up an account.

Question 3

How fast do orders ship?

Accepted Answer

Orders placed before 2:00 PM ET on business days are dispatched the same afternoon. Larger custom kits typically ship within 1–2 business days.

Question 4

What is your return policy?

Accepted Answer

Unused stock hardware can be returned within 30 days of delivery for a refund minus a 10% restocking fee. Custom-ordered or kitted items are non-returnable. See our Shipping & Returns page for full details.

Question 5

Do the products carry a warranty?

Accepted Answer

Yes. All hinges, slides and mechanisms are covered by their manufacturer's warranty (typically 1–5 years). We handle warranty replacements directly so you don't have to chase paperwork.

Question 6

Can I pick up an order in person?

Accepted Answer

Absolutely. Will-call pickup at our Snellville showroom is available Monday–Friday, 9:00 AM – 6:00 PM ET. Call ahead so we have your order pulled when you arrive.

Question 7

Do you ship internationally?

Accepted Answer

We currently ship within the 48 contiguous United States, plus Alaska and Hawaii. For Canadian or Mexican destinations, please contact us for a freight quote.

Question 8

Are your products made in the USA?

Accepted Answer

Our product mix includes both American-made and imported components. Every product page clearly labels the country of origin.